Support
Support Ticket Section Documentation
The Support Ticket Section in the Perkox dashboard allows you to manage and view support tickets submitted by users or team members. This section is essential for tracking and resolving issues, questions, or requests. Below is a breakdown of the components and functionality:
1. Support Ticket Table
This table provides an overview of all support tickets. However, in the screenshot, no data is available.
Columns in the Table:
ID: Unique identifier for each support ticket.
Subject: The subject or title of the support ticket.
Sender: The person or entity who submitted the ticket.
Receiver: The person or team responsible for handling the ticket.
Status: The current status of the ticket (e.g., Open, In Progress, Resolved).
Priority: The priority level of the ticket (e.g., Low, Medium, High).
Actions: Possible actions related to the ticket (e.g., view details, edit, delete).
Example Workflow for Support Ticket Section
Navigate to Support Tickets: Click on the Support Ticket option in the navigation menu.
View Tickets: Check the Support Ticket table to see a list of all submitted tickets.
Take Action: Use the Actions column to view details, edit, or manage tickets.
Why the Support Ticket Section Matters
Issue Tracking: Keep track of all support requests, ensuring timely resolution.
Communication: Facilitate communication between users and support teams.
Priority Management: Prioritize tickets based on their urgency and importance.
Additional Notes
No Data Available: If the table shows "No data available," it means there are no recorded support tickets yet. This could be due to no tickets being submitted or a delay in data syncing.
Error Handling: Ensure that any errors in ticket processing are promptly addressed to avoid disruptions.
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